Exchanges, not returns

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start an exchange, you can contact us at support@virtuousathletixapp.com. If your exchange is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any question at support@virtuousathletixapp.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items

Certain types of items cannot be exchanged, like custom products (such as special orders or personalized items) and personal care goods (such as beauty products). We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to request an exchange for the size you need, and once the exchange is accepted, make a separate purchase for the new item if a different product is required.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

Because every garment is made to order, we do not offer refunds on correctly made, correctly shipped items. We will notify you once we've received and inspected your exchange, and let you know if the exchange was approved or not. If approved, your replacement enters production immediately. If a refund is required by law, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@virtuousathletixapp.com.

Avoiding the round trip

The size guide lists garment measurements for every cut we make. If you're between sizes, message us before ordering and we'll tell you exactly what to pick.