Policy
Shipping
Made to order adds a few days up front. Here's exactly what to expect.
Production time
Every order is cut and sewn after purchase. Production takes 3-5 business days before your parcel is handed to the carrier. Larger or custom orders may take longer; we'll email you if so.
Delivery windows
- US Standard: 3-6 business days after dispatch.
- US Expedited: 1-2 business days after dispatch.
- Canada: 6-12 business days after dispatch.
- International: 10-21 business days after dispatch.
Rates
Shipping is always free — it's rolled into the price of every item. There are no shipping surcharges added at checkout, regardless of destination zone or parcel weight. The table below shows delivery times by zone.
| Zone | Shipping cost | Transit |
|---|---|---|
| Arizona (local) | Free — included in price | 2-4 business days after dispatch |
| United States | Free — included in price | 3-6 business days after dispatch |
| Canada | Free — included in price | 6-12 business days after dispatch |
| International | Free — included in price | 10-21 business days after dispatch |
Estimate your shipping and tax
Pick your destination to preview the standard rate and any sales tax before you check out. We collect Arizona TPT (9.2% in Glendale, Maricopa County) on Arizona orders only.
Shipping & tax estimator
Shipping is free on every order — it's included in the price. Final tax is confirmed at checkout.
- Subtotal
- $120.00
- Shipping — Arizona (local) (0.72 kg billable)
- Free
- Estimated tax — Arizona — Glendale (Maricopa County)
- $11.04
- Estimated total
- $131.04
Free shipping is included on every order. 2-4 business days after dispatch. Arizona TPT is collected on all Arizona orders. Separately stated delivery charges are not taxed.
Tracking
A tracking link is emailed the moment your parcel is scanned by the carrier. If tracking hasn't updated after 5 business days, contact us and we'll chase it.
Duties and taxes
International orders may incur import duties and taxes on arrival. These are set by your country and are the recipient's responsibility.
Wrong or damaged deliveries
If a parcel arrives damaged or incorrect, email us within 7 days with photos and we'll remake and reship at our cost. See the exchange policy for size swaps.